Terms of service

📝 Terms of Service

Welcome to oonChai, operated by Goel & Surana Trading Pvt. Ltd. These Terms of Service ("Terms") govern your use of our website and online store at [your Shopify store URL] (the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Overview

oonChai is an online chai business selling premium chai pati (tea leaves). These Terms apply to all users, including browsers, vendors, and customers.

2. Online Store Terms

By using our Site, you confirm that you are at least the age of majority in your state or province. You must not use our products for any illegal or unauthorized purposes.

3. Products & Pricing

All prices are listed in INR (Indian Rupees) and are subject to change without notice. We aim for accuracy in product listings but cannot guarantee error-free content.

4. Orders & Payments

You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel orders at our discretion. All payments are processed securely through Shopify’s payment gateway.

5. Shipping & Delivery

Orders are processed promptly, but delivery times may vary. We are not responsible for delays caused by shipping providers or unforeseen circumstances.

6. Returns & Refunds

We accept returns only in cases of defective, damaged, or incorrect products. Please contact us within 7 days of receipt.

7. Intellectual Property

All content, including logos, product images, and descriptions, are the intellectual property of oonChai and may not be used without permission.

8. Limitation of Liability

oonChai shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our Site or products.

9. Modifications

We reserve the right to update these Terms at any time. Changes will be posted on this page.

10. Contact Us

📧 Email: oonchai2025@gmail.com
📍 Address:
Goel & Surana Trading Pvt. Ltd
Plot No. 6, Road No. 18,
Malani Co-operative Society,
Bapuji Nagar, 500011 Hyderabad,
Telangana, India